Refund & Cancellation Policy

Last updated: 20 August 2026

In short

Credit purchases are final and non-refundable. Once a credit pack is bought, the amount paid is not returned. The credits are added to your account immediately, never expire, and are deducted only as you use them.

1. What you are buying

TryWare AI sells credits. Credits are a prepaid digital balance used to generate AI virtual try-on images. They are not a subscription. There is no recurring charge, and nothing renews automatically.

Credits are delivered instantly and are consumed per generation:

Standard try-on — 2 credits
HD try-on — 4 credits

2. No refunds on purchased credits

Because credits are a digital product delivered immediately on payment, we do not offer refunds. This includes, without limitation:

Change of mind after purchase
Unused or partially used credits
Dissatisfaction with how a generated image looks
Buying a larger pack than you needed
Account deletion while credits remain unused

Your credits do not expire

There is no time limit. Credits stay in your account until you use them, which is why we ask you to choose your pack carefully before paying.

3. Try before you buy

Every new account receives free try-ons with no payment details required. We strongly recommend using these first to confirm the results meet your expectations, because purchases cannot be reversed afterwards.

4. If a try-on fails, your credits come back

If a generation fails for a technical reason on our side, the credits for that attempt are automatically returned to your account, usually within seconds. You do not need to contact us and you are never charged credits for an image you did not receive.

This is a return of credits, not of money.

5. Where we will refund money

The following are billing errors, not refund requests, and we will always correct them:

Money debited but credits not added. If your payment succeeded and your balance did not increase, contact us and we will either add the credits or refund the amount in full.
Duplicate charge. If you were charged more than once for the same purchase, the extra charges are refunded in full.
Unauthorised transaction confirmed as fraudulent after investigation with our payment partner.

Where a refund is due under this section, it is processed to the original payment method within 5–7 business days, subject to your bank's processing time.

6. Cancellation

There are no subscriptions to cancel. A purchase completes at the moment of payment and cannot be cancelled after that point.

You may delete your account at any time from Settings → Delete Account. Deleting your account permanently removes your data and any remaining credit balance, and does not entitle you to a refund.

7. How to raise a billing issue

Email support@crazzyappz.in within 7 days of the transaction, including:

The email address on your TryWare AI account
The Razorpay payment ID or order ID
Date, amount, and a short description of the problem

We acknowledge billing emails within 2 business days.

8. Payments

Payments are processed by Razorpay. We never see or store your card, UPI or banking details.